SeniCare - Scranton, PA 18503

Privacy Policy

Last updated: 01/01/2025

This Privacy Policy describes SeniCare ("we," "us," "our," or "the Company") policies and procedures on the collection, use, disclosure, and protection of your personal information when you use our services. This Privacy Policy also covers the rights you have regarding your information, how we use and disclose Protected Health Information (PHI), and our responsibilities under the law. By accessing or using our services, you agree to this Privacy Policy.

Capitalized words have specific meanings defined under the following conditions. The definitions below shall apply regardless of whether they appear in singular or plural form.

• Account: A unique account created for you to access our services or parts of our services.
• Affiliate: An entity that controls, is controlled by, or is under common control with us, where "control" means owning 50% or more of shares or other securities.
• Company (also "We," "Us," "Our") refers to SeniCare, located at 116 N Washington Ave . 3rd Floor. Suite 3234 . Scranton, PA 18503.
• Cookies: Small files placed on your computer or mobile device by a website, containing details of your browsing history and other uses.
• Country: United States.
• Device: Any device that can access our service, such as a computer, mobile phone, or tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Protected Health Information (PHI): Information that identifies you and relates to your health or healthcare services.
• Service: Refers to the website (SeniCare - Senior Companion, Personal, and Dementia Support), accessible from http://www.SeniCareHC.com
• Service Provider: A natural or legal person who processes data on behalf of the Company.
• Third-party Social Media Service: Any website or social network where a user can log in or create an account to use our services.
• Usage Data: Data collected automatically from the use of our services or from the service infrastructure itself.
• You: The individual accessing or using our service, or the company or legal entity on behalf of which such individual is accessing our service.

Personal Data
While using our services, we may ask you to provide certain personally identifiable information, which may include but is not limited to:

• Email address
• First and last name
• Phone number
• Address, state, ZIP code, and city
• Usage data (e.g., IP address, browser type, visit details)

Protected Health Information (PHI)
PHI includes any information that identifies you and relates to your health or healthcare services. We are committed to maintaining the privacy and security of your PHI and are required by law to protect it.

Usage Data
Usage Data is collected automatically and may include:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Device identifiers and other diagnostic data

Information from Third-Party Social Media Services
You may log in or create an account through third-party social media services like Google, Facebook, and LinkedIn. We may collect Personal Data associated with these accounts, such as your name, email, and contact list.

Tracking Technologies and Cookies
We use cookies, web beacons, tags, and scripts to collect and track information and improve our services. Cookies are used for various purposes:

• Necessary Cookies: Essential for service functionality.
• Acceptance Cookies: Identify whether users have accepted the use of cookies.
• Functionality Cookies: Remember your preferences and login details.

For more information about the cookies we use, please visit our Cookies Policy.

We may use the information collected, including Personal Data and PHI, for purposes such as:

• Providing and Maintaining Our Service: Monitoring usage and improving our services.
• Healthcare Operations: To provide you with healthcare services, including billing and quality assurance.
• Managing Your Account: Accessing features available only to registered users.
• Communication: Contacting you via email, phone, SMS, or other electronic means.
• Business Transactions: Evaluating or conducting mergers, acquisitions, or asset sales.
• Legal Obligations and Health & Safety: Complying with legal requirements or preventing serious threats to health or safety.

Protected Health Information (PHI) is information that identifies you and relates to your health or healthcare services. We are committed to protecting your PHI and follow strict standards to ensure it is kept confidential and secure.

We are required by law to:

• Maintain the privacy and security of your PHI.
• Inform you of our legal duties and privacy practices.
• Follow the terms of this privacy policy.
• Notify you if a breach occurs that may compromise your information.

We may use and disclose your PHI for:

• Treatment: To provide you with healthcare services.
• Payment: To bill and collect payment for our services.
• Healthcare Operations: To improve our care quality and service efficiency.
• Legal Requirements: When required by federal, state, or local law.
• Health and Safety: To prevent serious threats to health or safety.

You have the right to:

• Access and receive a copy of your health record.
• Request corrections to your health record.
• Request confidential communications.
• Ask us to limit the information we share.
• Get a list of those with whom we've shared your information.
• Receive a copy of this privacy notice.
• Choose someone to act for you.
• File a complaint if you believe your privacy rights have been violated.

To exercise your rights or for more information, please contact us at:

SeniCare

116 N Washington Ave

3rd Floor . Suite 3234
Scranton, PA 18503
Phone: 413.264.0000
Email: Admin@SeniCareHC.com

We retain Personal Data and PHI only as long as necessary for the purposes outlined in this Privacy Policy. Usage Data may be retained for shorter periods unless required for legal or security purposes.

While we strive to use commercially acceptable methods to protect your data, no method of electronic storage is entirely secure.

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn of such a collection, we will delete the data.

We may change this notice at any time, and any changes will apply to the PHI we already have and any we receive in the future. The current notice will be available on our website and in our office. You are advised to review this Privacy Policy periodically for any updates.

If you believe we have violated your privacy rights, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

For more detailed information about HIPAA and your rights, please visit www.hhs.gov/hipaa.

By viewing and acknowledging this notice, you agree that you have received a copy of our Notice of Privacy Practices.